Privacy And Policy

Privacy And Policy

Introduction

To maintain your privacy and secure your personal data, we give due importance to transparency about how your data is collected, used and shared by us.

What information we collect from you?

Hookupindia.in is a social networking cum advertising platform that offers focused advertising services for the purpose of matchmaking ("Service"). In order to provide the services, we need certain personal information from you which is displayed on the website/mobile application on your profile to find the perfect match for you. You agree to allow us to collect, process, and share of your personal details or information in order to provide the service.

We gather following types of information while you are using our services:

  1. Information that you submit; and
  2. Information indirectly submitted by you
  3. Information that we receive from other sources

Information that is submitted by you

    In order to use our services you provide us the following information:-
  • While registration or Sign up for using our service, you share these data with us, your name, gender, date of birth(DOB), contact details, educational qualification, employment details, photos, marital status and your area of interests.
  • You are also required to share for the purpose of KYC, these sensitive personal data such as your Identity proofs, health data, caste or tribe etc...
  • When you opt for our paid service, you are required to provide us or our payment service provider with the required personal data, such as your debit or credit card number or UPI id.
  • Testimonials that you submit including your success story and photos in relation to our services.
  • Information that you submit voluntarily while participating in our surveys, contest, promotional events.
  • Details that you share with our customer care team. (The information shared by you is used for training purposes and to ensure a best service).
  • You can share interesting profiles/ articles to your friends. We can use your friend's email address only to send a once a message to them per request. We will not bother them unless they voluntarily choose to subscribe our services.
  • Your chats and messages with other members as well as the content you publish on our platform will be utilized as a part of the service.

Information not directly submitted by you

  • User activity
  • We can track and collect the information about your activity on our portal, such as date and time you sign in, features you've been using or prefer to use, item you search, clicks and pages visited by you on our portal, your interaction with other members including messages exchanged.

  • Device Information
  • We can track & collect information about your device(s) such as IP address, device ID, device type, device-specification and application settings, application error reports, browser type and version, operating system of your device, cookies or other technologies that may uniquely identify your device or browser.

  • SMS permission
  • We require SMS permission for authenticating and allowing transactions via OTP, sent by the Payment Gateway for verification.

Information we receive from others

Additionally, to the information provided by you directly, we receive information about you from other sources, such as:

  • Social Media
  • You have a choice to use your social media login (such as Facebook Login) to create and log into your hookupidia.in account. This saves you from remembering one more login credentials. It decreases the chance of missing login credentials and provides you an option to you to share some information from your social media account with us.

How we use information we collect?

We use the information collected on our portal in the following ways:

  • We use the information provided by you to provide better Service.
  • To manage your account/profile
  • To provide you with customer support services
  • To conduct research & analysis about your pattern of usage of our services , So that we can providing better services.
  • To communicate with you via email, phone regarding services, promotions or offers that may be of your interest.
  • To recommend relevant matches to you as per your preference and display your profile to other users.

With whom does we share your information?

Except where you are expressly informed on the website/mobile application or as described in this privacy policy we do not sell, rent, share, trade or give away any of your personal information.

  • With other users
  • we only publish the information shared by you with other users/members to provide the services. The information so published on our portal are provided by you and be cautious as what you share with other users/members. You can always manage your privacy settings by visiting the "setting/privacy option" page.

  • With our service providers and partners
  • We can use the third party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access or use information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures is designed to protect your information. All of our service providers and partners agree to the strict confidentiality obligations.

  • With law enforcement agencies
  • We can disclose your personally identifiable information as required by the law and when we believe that disclosure is important to protect our rights, other members interest and protection and/or comply with a judicial proceeding, court order, or legal process served on our Website/Mobile Application.

How to access and/or control your information?

You have been provided with tools to manage your information. You have the rights to access, rectify, or update your personal data that you shared with us and that is related with your Hookupindia.in account directly by logging into your account.

In addition to abovementioned privacy control, a member from EU, UK and California have the following rights.

  • You can review your information. The applicable privacy laws may give you the right to review/manage the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by sending an email to us.
  • If you feel that the data we hold about you, are no longer entitled to use it or you want to modify, delete or object to its processing, just contact us . Please note, however, we may require to retain some information for record keeping purposes, or to complete transactions or to comply with our local legal obligations and applicable territorial laws.
  • If you want to receive information related to another member, such as a copy of any messages you received from him or her through our service, the other member will be required to contact us and provide their written consent before the details are released.
  • You have the right to withdraw your consent for sharing your information with our third-party service providers from processing your personal information. Please note that by withdrawing your consent or opting out means, removing your profile as we won't be able to provide further service to you.
  • Also, we may not be able to act upon certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service to you, if we do not have your date of birth/gender/contact details.

For the protection of all our users, we may require your proof of identity to proceed with your requests.

How do we secure your information?

While we have implemented safety measures to protect your data, no security system is 100% secure and due to the obvious nature of the Internet, we cannot guarantee that your data, during transmission through the Internet or while stored on our systems or otherwise in our server, is absolutely safe from intrusion by hackers. When our registration/order process asks you to provide sensitive information (such as a credit card number), such information is encrypted and is protected with the best encryption software in the industry. We follow generally accepted industry standards to safeguard the personal information provided to us by our users. All your personal data, not just your sensitive information mentioned above, is restricted to our offices only. Only employees who need the data to perform a specific authorized job are allowed to access the personally identifiable data.

If you have any queries about the security of your data at our website, you are requested to email us.

How long we retain your information?

We retain your personal data only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or remove your information upon deletion of your account, unless the same is required for to comply with legal obligations/fraud prevention, we take actions we deem necessary to protect the integrity of our website or our users/members, to resolve any dispute, and to enforce our agreements, to support our business operations, and to continue to develop and improve our services. We retain information for providing superior services, and we only use the information to analyze about the usage of our services, not to specifically analyze the personally identifiable characteristics about you.

Cookies and other tracking tools

We along with our third-party partners, such as our advertising and analytics partners, use various technologies and methods to collect your information, such as cookies and web beacons etc. to identify our user behavior.

How we transfer information we collect internationally?

We collect information on global level and primarily store that information in India and other jurisdiction. We may transfer, process or store your information outside of your country of your residence, to wherever we or our third-party service providers operate for the purpose of providing you the better services. Data collected within the European Economic Area ("EEA") may, for example, be transferred to countries outside of the EEA for the purposes as described in our policy. Whenever we transfer your data, we take required steps to safeguard it and it is done with standard contractual data protection.

How will I know about the changes in hookupidia.in privacy policy?

If we make a significant change to our privacy policy, we will send an email notification about the updates so that you are always aware of what information we are gathering, how we are utilizing it, and under what circumstances, if any, we can disclose it. If at any point we decide to use personally identifiable data in a manner substantially different from that stated at the time it was collected, we will inform you by way of an email. We will give you an option as to whether or not we can use information in this different manner and act accordingly.

How to contact Hookupindia.in?

If you have any questions about this privacy statement, the practices of this website/mobile application, or your dealings with this website, you are requested to email us.